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TECH COMPUTER CENTER USER CONSULTANT HANDBOOK (OPEN)

Ray Piworunas

28 October 1996.            Last updated: 26 February 2004.

** Introduction                     ** Getting Started      ** Job Description       ** Guidelines           
** UC Meetings** On The Job** Stewardship** Knowing Policy
** Working the Help Desk** UC Tools** Answers** Tickets
** <tt>book</tt>** Resources** Printing     TCC Network
     TCC Modems     Projectors

** Appendix: TCC Access and Use Policy          Appendix: Official Views on Gaming      
     Appendix: ACN Displinary Policy** Appendix: Material Checkout Policy
     Appendix: Room Policy     Appendix: Print Media Specifications
     Appendix: UC Tests** Appendix: UC Shift Check List

   

   

1.   Introduction

2.   Links from Restricted UC Documents

3. Getting Started (or the first round of paper chasing)     (updated 28 July 1999)

4. The User Consultant Job     (updated 12 March 2004)

5.   General Guidelines for the TCC     (updated 18 October 2004)

6.   Weekly Meetings     (updated 12 March 2004)

7.   On the Job     (updated 31 May 2006)

8.   Stewardship     (updated 17 Jan 2000)

9.   Knowing Policy     (updated 29 August 2002)

10.   Help Desk     (updated 31 May 2006)

11.   Tools for the UC     (updated 12 Jun 2006)

12.   Where to Find Answers

13.   Tickets     (updated 15 June 2005)

14.   The book Program     (updated 18 January 2002)

15.   Managing TCC resources     (updated 29 December 2005)

16.   Printing     (updated 15 October 2004)

17.   TCC Ethernet Connections

18.   Modems     (updated 27 February 2004)

19.   Projectors     (updated 27 February 2004)

Appendix

20.   - APPENDIX -   TCC Access and Use Policy

21.   - APPENDIX - Gaming Policy

22.   - APPENDIX -   N.M. Tech ACN Disciplinary Policy

23.   - APPENDIX -   TCC Material Check Out Policy

24.   - APPENDIX -   Computer Class Room Policy     (updated 5 February 2001)

25.   - Appendix -   Media Specifications

26.   UC Tests

27.   - APPENDIX - Shift Check Lists     (updated 2 March 2006)


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