Prepared by Ray Piworunas.
Most of the information here is targeted towards UCs (and people wanting to be UCs). People who find a problem will find the sections on Filing a ticket useful though.
Why Track Problems
Giving People a Way to Report Things
<em>Filing a ticket</em>
Filing An <em>Info-Only</em> Ticket
Guidelines for Assigning Priority Levels
Considerations Regarding email Correspondence
Keeping the Reporter Informed
Guidelines for Ticket Work
Closure