From Michael Martinez, Wed Mar 8 16:40:34 2006
Subject: TicketID#20060308151739
This will have to wait until the new template. But it should be noted that Flash doesn't lose the serial number for individual users. What happens is that when someone uses an old computer with an expired Flash license, their profile gets updated with the old license information. This is happening on our computers, because we have a mix of computers with old templates, versus computers with new templates. I suspect the actual fix for this will be replacing the old templates with the new template, and then resetting the user's profile on a case by case basis.