From Paul Jacobo, Mon Apr 2 20:09:06 2007
From what I've found, it looks like there are 5 main problems that seem
to come up regarding instructor stations.
This is basically problems with keyboards, mouses, remotes, and the
like. Usually it's just things on the instructor's station
that need replacing or fixing.
Many tickets were filed on problems with KVMs. Usually the
problem was with the KVM with regards to the projector.
Other times, the problem was that users were reporting the projector
showing nothing more than the "Blue Screen". The fix for
that was usually just fiddling with the KVM until you got the
picture correct, making sure that the input was set to "analog" and
not "digital", or power cycling the projector itself. There
were also a few, more simple, projector-related problems that were
usually something simple like the lens being out of focus.
The next big problem regarding instructor stations was the UPS
failing or just beeping because the battery was dead. The
fix for this was replacement of the UPS in most cases.
- Log in:
There were a good number of tickets filed where users said that it
was taking too long to log into their TCC accounts. A large
portion of these tickets were from the time of the big crash.
The rest of those users usually had problems because their
quota was nearing or over the limit.
The last big ticket-making problem was sound. Many
instructors reported having problems attributed to the sound in the
rooms. Whether the sound was too low, too high, fuzzy, or
not working at all, the sound seemed to cause a lot of commotion in
the ticket system.
In no particular order are some more of the problems found in the ticket
system regarding instructor stations:
- Questions regarding how to connect a laptop to the instructor
station and the optimal settings for said laptop (Already part
of the FAQ).
- Template problems: This is not something that the UCs generally
handle, so a lot of the tickets regarding template problems are
not in the FAQs.
- Instructor-station-only applications: There were a few tickets
on problems regarding the applications that are available on
the instructor stations. Those were usually solved by
someone going down to the station in question and finding that
it was no longer a problem or telling the user how to fix the
problem. There was really no fix-all for the cases.
They were all separate occurrences with separate, different
- USB: There were a couple of tickets regarding USBs.
Usually someone reported that the USB for an instructor station
wasn't working. A few times it was simply user error.
At least one time it was that the internal wiring to the
USB was loose or not at all connected and fixing that fixed the
Overall, I would say that if we needed to add something to the FAQ it
would probably be with regards to the KVM/projector problems as those
seem to be the most common problems as of late. Adding the
simple solutions (fiddle with the KVM, reboot the computer, power cycle
the projector) would probably be really helpful for someone who hasn't
run into this problem before and would like to know what to do about it
and how to fix it.