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2.2 Background

This Customer Service Agreement spells out the services offered by the TCC to its own staff members. The idea here is that we should apply the same standards of service to each of our staff member's needs that we apply to our normal customers.

This agreement also places metrics and performance goals on each of those services so that performance of delivery can be measured. Failure to meet a stated performance goal will indicate an area that needs more attention. Continued failure to meet a given goal is probably an indication that outside resources may be required to properly address the problem.

Problems can be reported through the existing ticket system (24 x 7), or by calling the TCC Help Desk at 835-5437.


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