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4.1 Table of Contents

  1. Background. Why we have this particular CSA.
  2. Identification Details. Items identifying this particular CSA.
  3. Metrics and Performance Goals. How we measure performance and progress.
  4. Monetary Terms. What TCC charges customer for work done under this agreement.
  5. Specifics. The specific terms of this agreement.
  6. TCC Services
    1. Computer Account
    2. Announcements
    3. User Assistance
    4. Class Room Support
    5. Dorm Support
    6. Machines
    7. Modem
    8. email
    9. News
    10. Web
    11. File
    12. Printing
    13. Network
    14. FTP
    15. Software in General
  7. Items. The items covered under this agreement.


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