4.1 Table of Contents

1. Background. Why we have this particular CSA.
2. Identification Details. Items identifying this particular CSA.
3. Metrics and Performance Goals. How we measure performance and progress.
4. Monetary Terms. What TCC charges customer for work done under this agreement.
5. Specifics. The specific terms of this agreement.
6. TCC Services
   1. Computer Account
   2. Announcements
   3. User Assistance
   4. Class Room Support
   5. Dorm Support
   6. Machines
   7. Modem
   8. email
   9. News
   10. Web
   11. File
   12. Printing
   13. Network
   14. FTP
   15. Software in General
7. Items. The items covered under this agreement.