Note that tcc-uc currently gets email on all ticket filings (and so that email address doesn't show up in either the Old or New "Email To" columns).
| Old | New | Old | New | ||||
|---|---|---|---|---|---|---|---|
| Category | Subcategory | Category | Subcategory | Worker | Email To | Worker | Email To |
| Admin | classrooms | admin | other | tcc-uc | ray | unassigned | tcc-admin |
| policy | admin | policy | mtopliff | tcc-admin | mtopliff | tcc-admin | |
| resources | admin | other | mtopliff | tcc-admin | unassigned | tcc-admin | |
| userareas | admin | other | tcc-uc | ray | unassigned | tcc-admin | |
| misc | admin | other | unassigned | tcc-admin | unassigned | tcc-admin | |
| account | abuse | security | abuse | mtopliff | tcc-admin | mtopliff | tcc-admin |
| billing | admin | billing | ray | ray | ray | tcc-admin | |
| breakin | security | breakin | wcolburn | tcc-admin | wcolburn | tcc-admin | |
| creation | other | other | kscott | kscott,tcc-maint | tcc-uc | ||
| database | other | other | wcolburn | wcolburn,tcc-maint | tcc-uc | ||
| homedir | other | other | tcc-uc | tcc-maint | tcc-uc | ||
| files | requests | restore | tcc-uc | tcc-maint | kscott | kscott | |
| login | other | other | tcc-uc | tcc-uc | |||
| password | other | other | tcc-uc | tcc-uc | |||
| perms | other | other | tcc-uc | tcc-maint | tcc-uc | ||
| quota | other | other | tcc-uc | tcc-uc | |||
| renewal | admin | account | kscott | kscott,tcc-maint | mtopliff | tcc-admin | |
| security | admin | account | wcolburn | wcolburn,tcc-maint | mtopliff | tcc-admin | |
| misc | admin | account | kscott | kscott,tcc-maint | mtopliff | tcc-admin | |
| classrooms | admin | admin | other | ray | ray | unassigned | tcc-admin |
| projector | hardware | projectors | tcc-uc | tcc-maint | tcc-maint | tcc-maint | |
| sound | hardware | other | tcc-uc | tcc-maint | tcc-maint | tcc-maint | |
| schedule | other | other | ramay | ray,ramay | tcc-uc | ||
| security | security | room | ray | tcc-all | ray | tcc-all | |
| misc | other | other | tcc-uc | tcc-maint | tcc-uc | ||
| decs | boot | OS | boot | tcc-maint | tcc-pc | tcc-uc | |
| misc | OS | other | tcc-maint | tcc-maint,tcc-pc | tcc-uc | ||
| decsoft | osf | OS | other | tcc-maint | tcc-maint | tcc-uc | |
| procs | OS | other | tcc-eng | tcc-eng | tcc-uc | ||
| bash | OS | other | tcc-uc | john,wcolburn | tcc-uc | ||
| emacs | OS | other | tcc-uc | john,wcolburn | tcc-uc | ||
| gnu | OS | other | wcolburn | wcolburn | tcc-uc | ||
| networker | OS | other | tcc-eng | kscott | tcc-uc | ||
| uc | OS | other | tcc-uc | tcc-uc | |||
| utils | OS | other | tcc-eng | tcc-eng | tcc-uc | ||
| apps | OS | other | tcc-eng | tcc-eng | tcc-uc | ||
| Xwindows | OS | other | tcc-uc | tcc-maint | tcc-uc | ||
| misc | OS | other | tcc-maint | john,tcc-maint | tcc-uc | ||
| docs | unix | other | other | tcc-doc | tcc-doc | tcc-uc | |
| linux | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| mswindows | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| helpsystem | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| man | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| HTML | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| SGML | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| tex | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| word | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| wp | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| update | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| misc | other | other | tcc-doc | tcc-doc | tcc-uc | ||
| eudora | other | wcolburn | postmaster | tcc-uc | postmaster | ||
| pine | pine | wcolburn | postmaster | tcc-uc | postmaster | ||
| other | wcolburn | postmaster | tcc-uc | postmaster | |||
| majordomo | majordomo | wcolburn | postmaster | wcolburn | postmaster | ||
| mutt | mutt | wcolburn | postmaster | tcc-uc | postmaster | ||
| netscape | netscape | wcolburn | postmaster | tcc-uc | postmaster | ||
| pop | pop | wcolburn | postmaster | wcolburn | postmaster | ||
| relay | server | tcc-uc | postmaster | wcolburn | postmaster | ||
| sendmail | server | wcolburn | postmaster | wcolburn | postmaster | ||
| host | server | wcolburn | postmaster | wcolburn | postmaster | ||
| misc | other | wcolburn | postmaster | tcc-uc | postmaster | ||
| filesystem | NFS | OS | other | tcc-maint | tcc-maint | tcc-uc | |
| full | OS | other | tcc-maint | tcc-maint | tcc-uc | ||
| install | OS | other | tcc-maint | tcc-maint | tcc-uc | ||
| mounts | OS | other | tcc-uc | tcc-maint | tcc-uc | ||
| fsck | OS | other | tcc-uc | tcc-maint | tcc-uc | ||
| decs | OS | other | tcc-maint | tcc-maint | tcc-uc | ||
| dos | Windows | other | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| linux | Linux | other | tcc-maint | tcc-pc | tcc-uc | ||
| novell | OS | other | tcc-maint | tcc-pc | tcc-uc | ||
| mac | MacOS | other | tcc-uc | tcc-pc | tcc-uc | tcc-mac | |
| pckglnk | OS | other | tcc-uc | tcc-maint | tcc-uc | ||
| samba | Windows | other | tcc-maint | tcc-maint | tcc-uc | tcc-pc | |
| suns | SunOS | other | tcc-maint | tcc-maint | tcc-uc | ||
| win | Windows | other | tcc-maint | tcc-pc | tcc-uc | tcc-pc | |
| other | OS | other | tcc-maint | tcc-maint | tcc-uc | ||
| hardware | projector | hardware | projectors | tcc-maint | tcc-maint | tcc-maint | tcc-maint |
| cdrom | hardware | cdrom | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| cable | hardware | cable | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| fan | hardware | fan | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| fdd | hardware | floppy drive | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| hdd | hardware | hard drive | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| kbrd | hardware | keyboard | tcc-uc | tcc-maint | tcc-uc | tcc-maint | |
| memory | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| motherboard | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| mouse | hardware | mouse | tcc-uc | tcc-maint | tcc-uc | tcc-maint | |
| nic | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| printer | hardware | printer | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| ps | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| scanner | hardware | scanner | tcc-uc | tcc-maint | tcc-uc | tcc-maint | |
| scsi | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| sound | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| ups | hardware | ups | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| video | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| zip | hardware | zip | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| other | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint | |
| linux | boot | Linux | boot | tcc-uc | tcc-pc | tcc-uc | |
| dosemu | Linux | other | tcc-eng | tcc-pc | tcc-uc | ||
| ansys | Linux | apps | tcc-uc | ansys | tcc-uc | ||
| emacs | Linux | apps | tcc-uc | john,wcolburn | tcc-uc | ||
| gnu | Linux | apps | unassigned | wcolburn | tcc-uc | ||
| integ | Linux | OS | tcc-uc | tcc-pc | tcc-uc | ||
| maple | Linux | apps | tcc-uc | maple | tcc-uc | ||
| matlab | Linux | apps | tcc-uc | matlab | tcc-uc | ||
| oracle | Linux | apps | wcolburn | wcolburn | tcc-uc | ||
| os | Linux | OS | tcc-maint | tcc-pc | tcc-uc | ||
| procs | Linux | processes | tcc-uc | tcc-maint | tcc-uc | ||
| sybase | Linux | apps | wcolburn | wcolburn | tcc-uc | ||
| uc | Linux | apps | tcc-uc | tcc-uc | |||
| utils | Linux | apps | tcc-maint | tcc-pc | tcc-uc | ||
| apps | Linux | apps | tcc-maint | tcc-maint | tcc-uc | ||
| Xwindows | Linux | Xwindows | tcc-uc | tcc-maint | tcc-uc | ||
| OCR | Linux | apps | tcc-uc | tcc-pc | tcc-uc | ||
| machdb | Linux | other | tcc-uc | tcc-pc | tcc-uc | ||
| misc | Linux | other | tcc-uc | tcc-pc,tcc-maint | tcc-uc | ||
| macs | boot | MacOS | boot | tcc-uc | tcc-mac | tcc-uc | tcc-mac |
| server | MacOS | other | tcc-uc | tcc-mac | tcc-uc | tcc-mac | |
| misc | MacOS | other | tcc-uc | tcc-mac,tcc-maint | tcc-uc | tcc-mac | |
| macsoft | revRdist | MacOS | OS | moby | tcc-mac | moby | tcc-mac |
| cap | MacOS | other | moby | tcc-mac | tcc-uc | tcc-mac | |
| files | MacOS | other | tcc-uc | tcc-mac | tcc-uc | tcc-mac | |
| os | MacOS | OS | moby | tcc-mac | moby | tcc-mac | |
| office | MacOS | Office | tcc-uc | tcc-mac | moby | tcc-mac | |
| photoshop | MacOS | apps | tcc-uc | tcc-mac | moby | tcc-mac | |
| utils | MacOS | apps | tcc-uc | tcc-mac | moby | tcc-mac | |
| apps | MacOS | apps | tcc-uc | tcc-mac | moby | tcc-mac | |
| SLIP | software | dial-up | tcc-uc | tcc-mac | tcc-uc | tcc-net | |
| misc | MacOS | other | moby | tcc-mac | tcc-uc | tcc-mac | |
| misc | hard | hardware | other | tcc-maint | tcc-maint | tcc-maint | tcc-maint |
| soft | software | other | tcc-maint | tcc-maint | tcc-uc | ||
| security | security | other | ray | tcc-all | ray | tcc-all | |
| theft | security | theft/missing | tcc-uc | tcc-all | ray | tcc-all | |
| tickets | software | ticket system | jeff | ray,jeff | jeff | jeff | |
| operations | admin | policy | unassigned | tcc-admin | mtopliff | tcc-admin | |
| itv | other | other | tcc-itv | tcc-itv | tcc-uc | ||
| other | other | other | unassigned | tcc-eng,tcc-maint | tcc-uc | ||
| news | rn | news | other | tcc-uc | news | tcc-uc | news |
| trn | news | trn | tcc-uc | news | tcc-uc | news | |
| tin | news | tin | tcc-uc | news | tcc-uc | news | |
| netscape | news | netscape | kscott | news | tcc-uc | news | |
| pine | news | other | wcolburn | news | tcc-uc | news | |
| emacs | news | other | wcolburn | news | tcc-uc | news | |
| pnews | news | other | tcc-uc | news | tcc-uc | news | |
| postnews | news | other | kscott | news | tcc-uc | news | |
| feed | news | feed | kscott | news | tcc-eng | tcc-eng,news | |
| host | news | other | tcc-eng | news | tcc-uc | news | |
| misc | news | other | tcc-uc | news | tcc-uc | news | |
| pcs | bios | OS | boot | tcc-uc | tcc-pc | tcc-uc | |
| lilo | OS | boot | tcc-uc | tcc-pc | tcc-uc | ||
| boot | OS | boot | tcc-uc | tcc-pc | tcc-uc | ||
| misc | OS | other | tcc-uc | tcc-pc,tcc-maint | tcc-uc | ||
| pcsoft | dos | Windows | OS | tcc-uc | tcc-pc | tcc-uc | tcc-pc |
| windows | Windows | OS | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| GPF | Windows | OS | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| autocad | Windows | apps | tcc-uc | autocad,tcc-pc | tcc-uc | tcc-pc | |
| cadkey | Windows | apps | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| access | Windows | Office | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| excel | Windows | Office | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| pwrp | Windows | Office | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| word | Windows | Office | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| wp | Windows | apps | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| maple | Windows | apps | tcc-uc | maple,tcc-pc | tcc-uc | tcc-pc | |
| matlab | Windows | apps | tcc-uc | matlab,tcc-pc | tcc-uc | tcc-pc | |
| minitab | Windows | apps | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| OCR | Windows | apps | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| storm | Windows | apps | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| machdb | Windows | other | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| virus | Windows | other | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| misc | Windows | other | tcc-uc | tcc-pc | tcc-uc | tcc-pc | |
| printing | daemon | printing | other | wcolburn | tcc-maint | tcc-uc | print-bug |
| driver | printing | other | wcolburn | print-bug | tcc-uc | print-bug | |
| filter | printing | other | wcolburn | print-bug | tcc-uc | print-bug | |
| hardware | printing | hardware | tcc-uc | tcc-maint | tcc-maint | tcc-maint | |
| help | printing | other | tcc-uc | wcolburn,tcc-doc | tcc-uc | print-bug | |
| limitchk | printing | other | wcolburn | print-bug | tcc-uc | print-bug | |
| lostjob | printing | other | tcc-uc | print-bug | tcc-uc | print-bug | |
| quality | printing | quality | tcc-uc | tcc-maint | wcolburn | print-bug | |
| ppd | printing | other | tcc-uc | print-bug | tcc-uc | print-bug | |
| ps | printing | other | tcc-uc | print-bug | tcc-uc | print-bug | |
| queue | printing | other | tcc-uc | print-bug | tcc-uc | print-bug | |
| spool | printing | other | wcolburn | print-bug | tcc-uc | print-bug | |
| misc | printing | other | tcc-uc | print-bug | tcc-uc | print-bug | |
| project | proposal | project | other | mtopliff | tcc-admin | ray | tcc-admin |
| admin | project | admin | mtopliff | mtopliff | mtopliff | tcc-admin | |
| classrooms | project | maint | singogli | tcc-maint | singogli | tcc-maint | |
| doc | project | doc | john | tcc-doc | john | tcc-doc | |
| eng | project | eng | kscott | tcc-eng | kscott | tcc-eng | |
| maint | project | maint | singogli | tcc-maint | singogli | tcc-maint | |
| itv | project | itv | bboston | tcc-itv | bboston | tcc-itv | |
| security | project | other | ray | tcc-all | ray | tcc-admin | |
| uc | project | uc | tcc-uc | ray | ray | ||
| request | restore | requests | restore | kscott | kscott | kscott | kscott |
| information | requests | other | tcc-uc | tcc-uc | tcc-admin | ||
| help | requests | other | tcc-uc | tcc-uc | tcc-admin | ||
| hardware | requests | hardware | kscott | tcc-admin | singogli | tcc-admin | |
| software | requests | software | kscott | tcc-admin | kscott | tcc-admin | |
| doc | requests | other | tcc-doc | tcc-doc | tcc-uc | tcc-admin | |
| requests | other | kscott | tcc-admin | tcc-uc | tcc-admin | ||
| services | requests | other | ray | tcc-admin | tcc-uc | tcc-admin | |
| upgrade | requests | upgrade | singogli | tcc-admin | kscott | tcc-admin | |
| misc | requests | other | unassigned | tcc-admin | tcc-uc | tcc-admin | |
| suns | boot | Solaris | boot | tcc-uc | tcc-maint | tcc-uc | |
| misc | Solaris | other | tcc-uc | tcc-maint | tcc-uc | ||
| sunsoft | sunos | Solaris | OS | tcc-maint | tcc-maint | tcc-uc | |
| procs | Solaris | processes | tcc-uc | tcc-maint | tcc-uc | ||
| ansys | Solaris | apps | tcc-uc | ansys | tcc-uc | ||
| bash | Solaris | apps | tcc-uc | kscott | tcc-uc | ||
| emacs | Solaris | apps | wcolburn | wcolburn | tcc-uc | ||
| flexlm | Solaris | apps | tcc-eng | kscott | tcc-uc | ||
| gnu | Solaris | apps | wcolburn | wcolburn | tcc-uc | ||
| ingres | Solaris | apps | ray | ingres | tcc-uc | ||
| maple | Solaris | apps | tcc-uc | maple | tcc-uc | ||
| matlab | Solaris | apps | tcc-uc | matlab | tcc-uc | ||
| networker | Solaris | apps | tcc-eng | kscott | tcc-uc | ||
| oracle | Solaris | apps | wcolburn | wcolburn | tcc-uc | ||
| sybase | Solaris | apps | wcolburn | wcolburn | tcc-uc | ||
| uc | Solaris | apps | jeff | jeff | tcc-uc | ||
| xwp | Solaris | apps | tcc-uc | tcc-maint | tcc-uc | ||
| utils | Solaris | apps | tcc-maint | tcc-maint | tcc-uc | ||
| apps | Solaris | apps | tcc-maint | tcc-maint | tcc-uc | ||
| Xwindows | Solaris | Xwindows | tcc-uc | tcc-maint | tcc-uc | ||
| misc | Solaris | other | tcc-uc | tcc-maint | tcc-uc | ||
| tccnet | modems | networking | modems | tcc-uc | tcc-maint | tcc-maint | tcc-net |
| tacacs | networking | modems | tcc-maint | tcc-net | tcc-maint | tcc-net | |
| linuxDUN | software | dial-up | glen(n) | tcc-net | tcc-uc | tcc-net | |
| mswinDUN | software | dial-up | tcc-uc | tcc-net | tcc-uc | tcc-net | |
| PPP | software | dial-up | tcc-uc | tcc-net | tcc-uc | tcc-net | |
| bandwidth | networking | other | tcc-maint | dan@admin,tcc-net | tcc-maint | tcc-net | |
| cable | networking | physical | tcc-maint | tcc-maint | tcc-maint | tcc-net | |
| commserv | networking | modems | tcc-maint | tcc-maint | tcc-maint | tcc-net | |
| connect | networking | other | tcc-uc | tcc-net | tcc-maint | tcc-net | |
| DNS | networking | other | wcolburn | tcc-net | tcc-maint | tcc-net | |
| Ethernet | networking | ethernet | tcc-maint | tcc-maint | tcc-maint | tcc-net | |
| ftp | networking | other | tcc-uc | tcc-maint | tcc-maint | tcc-net | |
| IPaddress | networking | other | tcc-maint | tcc-net | tcc-maint | tcc-net | |
| MACaddress | networking | ethernet | tcc-maint | tcc-net | tcc-maint | tcc-net | |
| NIS | networking | other | wcolburn | tcc-maint | tcc-maint | tcc-net | |
| response | networking | other | tcc-maint | dan@admin,tcc-net | tcc-maint | tcc-net | |
| session | networking | other | tcc-uc | tcc-maint | tcc-maint | tcc-net | |
| switch | networking | physical | tcc-maint | tcc-net | tcc-maint | tcc-net | |
| misc | networking | other | tcc-maint | tcc-net | tcc-maint | tcc-net | |
| www | netscape | www | netscape | tcc-uc | tcc-eng | tcc-uc | tcc-eng |
| ms | www | other | tcc-uc | tcc-eng | tcc-uc | tcc-eng | |
| java | www | other | tcc-uc | tcc-eng | tcc-uc | tcc-eng | |
| mosaic | www | other | tcc-uc | tcc-eng | tcc-uc | tcc-eng | |
| gopher | www | other | tcc-uc | tcc-eng | tcc-uc | tcc-eng | |
| lynx | www | other | tcc-uc | tcc-eng | tcc-uc | tcc-eng | |
| irc | www | other | tcc-eng | tcc-eng | tcc-uc | tcc-eng | |
| homepage | www | homepage | tcc-uc | tcc-eng | tcc-uc | tcc-eng | |
| host | www | server | tcc-eng | tcc-eng | tcc-eng | tcc-eng | |
| search | www | search | tcc-eng | tcc-eng | tcc-eng | tcc-eng | |
| misc | www | other | tcc-uc | tcc-eng | tcc-uc | tcc-eng | |