Last Updated: Thursday, 19-Apr-2001 15:45:20 MDT

Short version of new to old mapping.

Note that tcc-uc currently gets email on all ticket filings (and so that email address doesn't show up in either the Old or New "Email To" columns).

Red entries are categories that hadn't been included before.

Brown entries are entries where there appear to be problems with the naming/mapping. (Some of these have already been moved when a seemingly appropriate alternative appeared.)

SeaGreen entries suggest alternative naming.

Blue entries are categories which seem to have enough entries to not be listed as some form of other.

Each PrussianBlue entry should be considerd as a separate category based on who services the ticket.

Old			New
Category	Subcategory		Category	Subcategory
account	abuse (4)		account	abuse
	breakin (12)			breakin
	security (10)
	billing (6)			billing
	creation (14)			creation
	database (5)
	homedir (23)
	renewal (1)
	files (46)			files
	perms (13)
	login (54)			login
	password (12)
	quota (39)			quota
	misc (30)			other

Old			New
Category	Subcategory		Category	Subcategory
Admin	policy		admin	policy
	resources			resources
classrooms	schedule (7)			scheduling
	admin (9)			classroom
	misc (34)
Admin
	userareas (21)			userarea
	misc			other
misc	operations (69)

Old			New
Category	Subcategory		Category	Subcategory
email	eudora		email	reader
	mail
	mush
	mutt
	netscape
	pine
	majordomo			majordomo
	pop			pop
	relay (7)			server
	sendmail
	host
	misc			other

Old			New
Category	Subcategory		Category	Subcategory
hardware	cdrom		hardware	cdrom
	cable (24)			cable
tccnet	cable (15)
hardware	fan			fan
	fdd			floppy drive
	hdd			hard drive
	monitor (198)			monitor
	kbrd			keyboard
	mouse			mouse
	scanner			scanner
	ups			ups
	zip			zip
tccnet	switch (5)			network device
	hub (11)
hardware	projector			projector
classrooms	projector
	sound			other
hardware	memory
	motherboard
	nic
	ps
	scsi
	sound
	video
	other
misc	hard

Old			New
Category	Subcategory		Category	Subcategory
tccnet	bandwidth		network	response
	response
csnet	response (1)
isdnet	bandwidth (2)
tccnet	Ethernet (3)			Ethernet
	IPaddress (8)
	MACaddress (1)
	DNS (12)
	commserv			modem
	modems (175)
	tacacs
	connect (61)			connect
	telnet (8)
	rlogin (5)
	ftp (28) connect
	session (4) connect
	misc			other
	novell (2)
csnet	DNS (1)
	NIS (1)
	misc (1)
	telnet (2)
isdnet	connect (56)
	hub (1)
	misc (4)
	novell (3)
	telnet (2)

Old			New
Category	Subcategory		Category	Subcategory
news	trn		news	reader
	tin
	netscape
	rn
	pine
	emacs
	postnews			poster
	pnews
	feed			feed
	host (54)			server
	misc			other

Old			New
Category	Subcategory		Category	Subcategory
			print	server
hardware	printer			hardware
printing	hardware
	quality			quality
	lostjob			jobs
	daemon (22)			other
	driver (22)
	filter (34)
	help
	limitchk
	ppd
	ps
	queue (64)
	spool (7) queue
	misc

Old			New
Category	Subcategory		Category	Subcategory
project	admin		project	admin
	classrooms			maint
	doc			doc
	eng			eng
	itv			mmp
	uc			uc
	proposal			other
	security

Old			New
Category	Subcategory		Category	Subcategory
request	restore		request	restore
	hardware			hardware
	software			software
	upgrade			upgrade
	doc			doc
	print			other
	services
	misc
	information
	help

Old			New
Category	Subcategory		Category	Subcategory
classrooms	security		security	room
misc	security (426)
	theft			missing
				equipment
				other

Old			New
Category	Subcategory		Category	Subcategory
macsoft	SLIP		software	dial-up
tccnet	linuxDUN
	mswinDUN
	SLIP (33)
	PPP (19)
misc	tickets			ticket system
	soft			other

Old			New
Category	Subcategory		Category	Subcategory
www	host		www	server
	search			search
	webct (2)			webct
	netscape (43)			browser
	ms
	mosaic (3)
	lynx (3)
	homepage			homepage
	java			other
	gopher
	irc
	misc

Old			New
Category	Subcategory		Category	Subcategory
pcs	bios		OS	boot
	lilo
	boot
decs	boot
hardware	boot (8)
filesystem	NFS			filesystem
tccnet	NIS (16)
filesystem	full (59)
	install
	mounts (39)
	fsck
	decs
	novell
	pckglnk
	other
pcs	integ (65)			integ
pcsoft	integ (59)
pcsoft	machdb (33)			machdb
linux	machdb (7)
pcs	misc			other
decs	misc
decsoft	osf
	procs
	bash
	emacs
	gnu
	networker
	uc
	utils
	apps
	Xwindows
	misc

Old			New
Category	Subcategory		Category	Subcategory
linux	boot		Linux	boot
	integ			OS
	os
	procs			process
	Xwindows			Xwindows
	ansys			app
	emacs
	gnu
	maple
	matlab
	oracle
	sybase
	uc
	apps
	utils
	OCR
filesystem	linux			filesystem
linux	dosemu			other
	misc

Old			New
Category	Subcategory		Category	Subcategory
macs	boot		MacOS	boot
macsoft	revRdist			OS
	os
	assimulator (2)
	os75 (4)
	office			Office
	photoshop			app
	word (1)
	apps
	utils
filesystem	mac			filesystem
macs	server			other
	misc
macsoft	cap
	files
	misc

Old			New
Category	Subcategory		Category	Subcategory
suns	boot		Solaris	boot
sunsoft	sunos			OS
	Xwindows			Xwindows
	procs			processes
	autocad (6)			app
	interleaf (15)
	ansys
	bash
	flexlm
	emacs
	gnu
	ingres
	maple
	matlab
	networker
	oracle
	sybase
	uc
	xwp
	apps
	utils
filesystem	suns			filesystem
suns	misc			other
sunsoft

Old			New
Category	Subcategory		Category	Subcategory
pcsoft	dos		Windows	OS
	windows
	novell (5)
	GPF
	autocad			app
	cadkey
	wp
	maple
	matlab
	minitab
	OCR
	storm
	access			Office
	excel
	pwrp
	word
filesystem	dos			filesystem
	samba
	win
pcsoft	virus			other
	misc

Old			New
Category	Subcategory		Category	Subcategory
docs	unix		other	other
	linux
	mswindows
	helpsystem
	man
	HTML
	SGML
	tex
	word
	wp
	update
	misc
misc	itv
	other

Last Updated: Thursday, 19-Apr-2001 15:45:20 MDT