Last Updated: Thursday, 19-Apr-2001 15:45:20 MDT

Short version of new to old mapping.

Note that tcc-uc currently gets email on all ticket filings (and so that email address doesn't show up in either the Old or New "Email To" columns).

Red entries are categories that hadn't been included before.

Brown entries are entries where there appear to be problems with the naming/mapping. (Some of these have already been moved when a seemingly appropriate alternative appeared.)

SeaGreen entries suggest alternative naming.

Blue entries are categories which seem to have enough entries to not be listed as some form of other.

Each PrussianBlue entry should be considerd as a separate category based on who services the ticket.

Old New
Category Subcategory Category Subcategory
account abuse (4) account abuse
breakin (12) breakin
security (10)
billing (6) billing
creation (14) creation
database (5)
homedir (23)
renewal (1)
files (46) files
perms (13)
login (54) login
password (12)
quota (39) quota
misc (30) other

Old New
Category Subcategory Category Subcategory
Admin policy admin policy
resources resources
classrooms schedule (7) scheduling
admin (9) classroom
misc (34)
Admin
userareas (21) userarea
misc other
misc operations (69)

Old New
Category Subcategory Category Subcategory
email eudora email reader
mail
mush
mutt
netscape
pine
majordomo majordomo
pop pop
relay (7) server
sendmail
host
misc other

Old New
Category Subcategory Category Subcategory
hardware cdrom hardware cdrom
cable (24) cable
tccnet cable (15)
hardware fan fan
fdd floppy drive
hdd hard drive
monitor (198) monitor
kbrd keyboard
mouse mouse
scanner scanner
ups ups
zip zip
tccnet switch (5) network device
hub (11)
hardware projector projector
classrooms projector
sound other
hardware memory
motherboard
nic
ps
scsi
sound
video
other
misc hard

Old New
Category Subcategory Category Subcategory
tccnet bandwidth network response
response
csnet response (1)
isdnet bandwidth (2)
tccnet Ethernet (3) Ethernet
IPaddress (8)
MACaddress (1)
DNS (12)
commserv modem
modems (175)
tacacs
connect (61) connect
telnet (8)
rlogin (5)
ftp (28) connect
session (4) connect
misc other
novell (2)
csnet DNS (1)
NIS (1)
misc (1)
telnet (2)
isdnet connect (56)
hub (1)
misc (4)
novell (3)
telnet (2)

Old New
Category Subcategory Category Subcategory
news trn news reader
tin
netscape
rn
pine
emacs
postnews poster
pnews
feed feed
host (54) server
misc other

Old New
Category Subcategory Category Subcategory
print server
hardware printer hardware
printing hardware
quality quality
lostjob jobs
daemon (22) other
driver (22)
filter (34)
help
limitchk
ppd
ps
queue (64)
spool (7) queue
misc

Old New
Category Subcategory Category Subcategory
project admin project admin
classrooms maint
doc doc
eng eng
itv mmp
uc uc
proposal other
security

Old New
Category Subcategory Category Subcategory
request restore request restore
hardware hardware
software software
upgrade upgrade
doc doc
print other
services
misc
information
help

Old New
Category Subcategory Category Subcategory
classrooms security security room
misc security (426)
theft missing
equipment
other

Old New
Category Subcategory Category Subcategory
macsoft SLIP software dial-up
tccnet linuxDUN
mswinDUN
SLIP (33)
PPP (19)
misc tickets ticket system
soft other

Old New
Category Subcategory Category Subcategory
www host www server
search search
webct (2) webct
netscape (43) browser
ms
mosaic (3)
lynx (3)
homepage homepage
java other
gopher
irc
misc

Old New
Category Subcategory Category Subcategory
pcs bios OS boot
lilo
boot
decs boot
hardware boot (8)
filesystem NFS filesystem
tccnet NIS (16)
filesystem full (59)
install
mounts (39)
fsck
decs
novell
pckglnk
other
pcs integ (65) integ
pcsoft integ (59)
pcsoft machdb (33) machdb
linux machdb (7)
pcs misc other
decs misc
decsoft osf
procs
bash
emacs
gnu
networker
uc
utils
apps
Xwindows
misc

Old New
Category Subcategory Category Subcategory
linux boot Linux boot
integ OS
os
procs process
Xwindows Xwindows
ansys app
emacs
gnu
maple
matlab
oracle
sybase
uc
apps
utils
OCR
filesystem linux filesystem
linux dosemu other
misc

Old New
Category Subcategory Category Subcategory
macs boot MacOS boot
macsoft revRdist OS
os
assimulator (2)
os75 (4)
office Office
photoshop app
word (1)
apps
utils
filesystem mac filesystem
macs server other
misc
macsoft cap
files
misc

Old New
Category Subcategory Category Subcategory
suns boot Solaris boot
sunsoft sunos OS
Xwindows Xwindows
procs processes
autocad (6) app
interleaf (15)
ansys
bash
flexlm
emacs
gnu
ingres
maple
matlab
networker
oracle
sybase
uc
xwp
apps
utils
filesystem suns filesystem
suns misc other
sunsoft

Old New
Category Subcategory Category Subcategory
pcsoft dos Windows OS
windows
novell (5)
GPF
autocad app
cadkey
wp
maple
matlab
minitab
OCR
storm
access Office
excel
pwrp
word
filesystem dos filesystem
samba
win
pcsoft virus other
misc

Old New
Category Subcategory Category Subcategory
docs unix other other
linux
mswindows
helpsystem
man
HTML
SGML
tex
word
wp
update
misc
misc itv
other

Last Updated: Thursday, 19-Apr-2001 15:45:20 MDT