This fourth message is sent Plain text, (UTF-7) , the rest of the message is the same as the first three. There are four common ways e-mail is encoded. Two are plain text and two are rich text (RTF or HTML). For each option, there are two common languages: Universal (UTF-7) and Western. With RTF you can make changes to the font such as boldface, italic, and Arial typeface. If Outlook Express (OE) is not set right, the message will appear very strange, but you can fix it with the Language button. If there is not a Language button on your OE toolbar, pull down the View Menu and pick Layout. In the Windows Layout Properties dialog box, pick Customize Toolbar. In the new dialog box, pick the Language item in the left pane and click the Add button. You can also click Move Up or Move Down to put the button in a particular place on the tool bar. Click Close and then OK. The Language button has a down-arrow to its right. Click it to see the options. If the e-mail you are reading is funny, change from Universal (UTF-7) to Western or vice versa and the text will look right. People with OE, Netscape ver 4, and Eudora can read RTF. People from Tech using Unix, would like Plain text, Western. When sending e-mail, pull down the Format menu the change the style. When replying to e-mail, OE automatically sends your message in the form of the original. Your address book has a check mark for setting plain text only for any address.