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TCC analysis web: Ticket system analysis (service reports/requests)
The ticket system is concerned with the tracking of user
requests and problem reports. (For an explanation of the notation, see
`Recommended analysis methodology').
- Entities in the ticket system: The entity-relationship diagram.
- Action: A task that the TCC should do
(or has done).
Describes a change in status or other work on an action.
- Agent: Contact information for a person,
such as a user or employee.
Describes costs of an action that can be recovered by billing
- Department: One of the TCC's departments.
Describes costs of an action resulting from purchase of goods of
Records the connection between a
Request and an
Describes a situation where work on an
Action is stalled pending action by an entity
outside the TCC.
Describes a dependency between two actions---they must be done
together or one depends on the other.
Records time spent working on an Action.
A request from a user or employee, such as a bug report or a
request for new or upgraded software or hardware.
Possible values for a priority ranking.
Enumerates the various possible status values for a request.
Describes a change in status or other work on a request.
See also: Analysis homepage
Previous: Software inventory system
New Mexico Tech Computer Center: analysis homepage
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New Mexico Tech
John Shipman, firstname.lastname@example.org
Last updated: 2001/06/01 02:27:34