TCC analysis web: Ticket system analysis (service reports/requests)

The ticket system is concerned with the tracking of user requests and problem reports. (For an explanation of the notation, see `Recommended analysis methodology').

• Entities in the ticket system: The entity-relationship diagram.
• Action: A task that the TCC should do (or has done).
• ActionTransaction: Describes a change in status or other work on an action.
• Agent: Contact information for a person, such as a user or employee.
• BillingRecord: Describes costs of an action that can be recovered by billing a client.
• Department: One of the TCC's departments.
• DirectCostRecord: Describes costs of an action resulting from purchase of goods of services.
• Dispatch: Records the connection between a Request and an Action.
• ExternalDependency: Describes a situation where work on an Action is stalled pending action by an entity outside the TCC.
• InternalDependency: Describes a dependency between two actions---they must be done together or one depends on the other.
• LaborRecord: Records time spent working on an Action.
• Request: A request from a user or employee, such as a bug report or a request for new or upgraded software or hardware.
• RequestPriority: Possible values for a priority ranking.
• RequestStatus: Enumerates the various possible status values for a request.
• RequestTransaction: Describes a change in status or other work on a request.

Last updated: 2001/06/01 02:27:34
URL: http://www.nmt.edu/tcc/sa/ticket/homepage.html