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TCC analysis web: Entities in the ticket system

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This diagram shows entities related to the ticket system, which we use to track user requests and complaints. (For an explanation of the notation, see `Recommended analysis methodology').

Entity-relationship diagram of the ticket system

See Ticket system analysis (service reports/requests) for detailed definitions of these entities.

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See also: Ticket system analysis (service reports/requests)
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John Shipman, tcc-doc@nmt.edu

Last updated: 2001/06/01 02:48:44
URL: http://www.nmt.edu/tcc/sa/ticket/erd.html