| Model
|
Dispatch ( requestId, actionId, dispatcher,
date, remarks )
|
| Description
|
The process of scheduling an
Action to address a
Request is called dispatching. This object
describes the connection between a user request and an action.
|
|
requestId
|
Identifies a request prompting an action.
Relation to an
Request. Domain: same as Request.requestId.
|
|
actionId
|
Identifies an action resulting from a request.
Relation to an
Action. Domain: same as Action.actionId.
|
|
dispatcher
|
Identifies the ticket worker who decided this action needed doing.
Relation to an
Agent. Domain: same as Agent.agentId.
|
|
date
|
Records the time when the dispatch was made. Domain: timestamp.
|
|
remarks
|
Allows the dispatcher to record any comments about this dispatch.
Domain: multiline text; may be empty.
|
