Problems deleting e-mail?

If your account is over quota, you may have problems deleting your e-mail.

In http://webmail.nmt.edu/, the delete button does not actually delete anything. It only moves e-mail to a special trash folder called “INBOX.Trash”. If your account is over-quota, this operation fails because it cannot re-create the e-mail in the trash folder, so nothing gets deleted.

To work around this problem:

1. Go to http://webmail.nmt.edu/ and log in.
2. Click Options on the top bar.
3. Click Folder preferences.
4. Change “Trash folder” to “Do not use trash”.
5. To free up space, delete any e-mail that you want to remove permanently.
6. Change “Trash folder” back to “INBOX.Trash” to re-enable this feature that protects you against accidental deletion.

Joel Eidsath, tcc-doc@nmt.edu Last updated: 2006/04/25 22:24:43 UT URL: http://www.nmt.edu/tcc/help/email/deleteprobs.html