Tech Computer Center User Consultant Handbook |  |
Tech Computer Center User Consultant Handbook | |
When installing upgrades, the following steps will be followed:
Install the upgrade on the Test System.
Test the upgrade on the Test System.
When all problems are resolved, announce the availability of the upgrade in the Prototype Room (Speare 142).
Encourage the users to evaluate the upgrade in the Prototype Room.
When all problems are resolved, announce a date of installation of the upgrade on the Production System.
Install the upgrade on the Production System.
The original memo considered only software in this ``Closure'' section. I have tried to generalize the section into one which covers all the components of our operation. I've also generalized to treat TCC people as customers when it comes to the use of services and equipment. -Ray-
If any action by the TCC results in rendering a previously functional unit (be it a software package, or some hardware, or a part of the network, or a service we offer) unusable, these steps will be followed:
The person who broke the unit will work with the Manager of the group which oversees the affected unit and fix the problem.
The person who broke the unit will contact the primary user of that unit (usually an instructor, but just as easily a TCC staff member).
The person who broke the unit will meet with the primary user (usually an instructor) in the actual room/lab where the the unit is used and work with that person until our customer (external or internal) is satisfied that the problem is fixed.