Tech Computer Center User Consultant Handbook

User Consultants are scheduled to work at the Help Desk part of the time and in the office part of the time. Desk hours are spent at the Help Desk helping users to get their work done. Office hours are spent working on things which are difficult to do at the desk (like projects, or rewriting manuals, or cleaning a room of machines and associated hardware). Top on the list of things to do with office hours is resolve tickets (see Section 12, “  Tickets ”).