Tech Computer Center User Consultant Handbook |  |
Tech Computer Center User Consultant Handbook | |
You will work mostly in the TCC user areas and at the Help Desk, though some time may be required in the computer machine room. (The machine room is kept at 68°F (±3°F), with a blower constantly circulating the air, and a fair amount of noise from the equipment in the room.)
Some moderately high stress levels may be experienced from time to time (like during finals week and the beginning of the fall semester).
What follows is a rough breakdown of equipment and resources used in the job.
| 15%–90% | Use of computer workstation, terminals, or displays. |
| 5%–40% | Resolving tickets filed: about various problems, as requests for various things, or for project tracking. |
| 5%–65% | Use of instructional books, UseNet, technical articles, manuals, or documents as a source of information for assisting people or completing a project. |
| 0%–30% | Writing documentation. |
| 5%–30% | Helping users over the phone. |
| 0%–30% | Cleaning computers and user areas. |